Great until the system has incorrect records or a bad bit of programming. Or is operated by lazy spot bots.
Little story. This after crashed car would appear to have had a valid tax disc cashed in by a DVLA operative in a scam. She got this money back.
Chum gets new replacement car. Car has new engine fitted as part of the deal. V5C sent to be changed while tax etc running as Insurers want matching docs before use as to many tuned and other issues on changed engines these days. Simple hey!
Wait.
Wait.
Call Swansea, 'in the system'.
Wait.
Call Swansea, 'in the system'.
Wait.
Call Swansea, 'it is not in the system'. Great!
Download stuff to re apply - thinks, can they not priorities as this has now cost a months motoring at a 12th tax disc, 12th insurance and all the cost and hassle of trying to live without a car having bought one, got it register for blue disc parking, bla bla..
'No, cannot do that, Madam. What was the number of the car, I will double check. Oh, it comes up as having been processed and the new book sent out on the 6th'. 'Why was I told there was no record yesterday'?
'Oh I expect the chap wanted to get home or something'.
'Where did the V5C go to'?
'Just a mo - edit - the people that sold you the car (that had moved by then)'.
'Why'?
'Because they were on the V5C as the owners'.
'No they were not'.
'Well is just a mistake'.
'Well clearly, but one that has now cost me in the region of £300.......
No restitution. Answer, if DVLA cost you money I think we should all send in invoices as a matter of course to cover the costs we have incurred due to their continueing incompetence. They might rethink removing the LVO's as a double check then. The very reason DVLA do not like them as the LVO spend half there time sorting out DVLA muck ups. I am told that up to a third of V5C's carry incorrect information yet we are fast become reliant on this very system for our entire car management structure. It clearly is an unsupportable management tool for the task and it is failing under the strain. The Government has no money to invest in a better one, allegedly. Of course that is rubbish as its is as much about control with out responsibility as it is about politics. I think that is a reason why tax free old cars have popped out the side as putting in old the old rules etc etc is just to complicated.