Hello Tony
The old electric carriages were built for smoothness rather than speed, so 18kmh (11mph ish) sounds about average speed to me. My old 1949 Argson only ever did about 12mph (20kmh) flat-out with a full 36 volts in play, and show it a slope of any kind and it would grumble & sulk like a bad-tempered puppy.
I can't remember if yours is a 36-volt Harding or a 24-volt one, but if the latter, it will be that bit slower anyway. Still, the sedateness of an electric carriage gives you time to wave to the crowd...